Privacy Policy
Your privacy matters to us. This policy explains how aurethivalexo collects, uses, and protects your personal information when you use our budget creation platform.
Information We Collect
We collect information to provide better services to all our users. The types of information we gather fall into several categories, each serving specific purposes in delivering our budget management services.
- Personal Information: Name, email address, phone number, and postal address when you create an account or contact us
- Financial Data: Budget categories, income figures, expense tracking data, and financial goals you input into our platform
- Technical Information: IP address, browser type, device information, and usage patterns on our website
- Communication Records: Messages sent through our contact forms, support tickets, and email correspondence
- Account Activity: Login times, feature usage, and preferences settings within your aurethivalexo account
How We Use Your Information
Your information helps us provide, maintain, and improve our services. We're committed to using your data responsibly and only for legitimate business purposes that benefit your experience with aurethivalexo.
- Service Delivery: Process your budget data, generate reports, and provide personalized financial insights tailored to your spending patterns
- Account Management: Create and maintain your user account, authenticate your identity, and ensure secure access to your financial information
- Customer Support: Respond to inquiries, troubleshoot technical issues, and provide assistance with budget creation tools
- Service Improvement: Analyze usage patterns to enhance our platform features and develop new budgeting tools that better serve our users
- Legal Compliance: Meet Canadian privacy law requirements, prevent fraud, and maintain the security of our platform
- Communication: Send important account updates, security notifications, and optional educational content about budget management
Information Sharing and Disclosure
We don't sell your personal information to third parties. We believe your financial data should remain private and secure. However, there are specific circumstances where we may share information as outlined below.
When We Share Information
We may share your information with trusted service providers who help us operate our platform, such as cloud storage providers and email service platforms. These partners are bound by strict confidentiality agreements and can only use your information to provide services to aurethivalexo.
- Service providers who help us maintain our platform infrastructure and provide technical support
- Legal authorities when required by law or to protect the rights and safety of our users
- Professional advisors such as lawyers and accountants who assist with business operations
- Potential buyers in the event of a business sale or merger, with advance notice to users
Data Storage and Security
We implement robust security measures to protect your financial information. Your data is encrypted both in transit and at rest using industry-standard protocols. Our servers are located in secure facilities within Canada, ensuring compliance with Canadian data protection requirements.
| Security Measure | Implementation | Purpose |
|---|---|---|
| SSL Encryption | 256-bit encryption for all data transmission | Protect data during transfer |
| Database Encryption | AES-256 encryption for stored data | Secure data at rest |
| Access Controls | Multi-factor authentication for staff | Limit internal access |
| Regular Backups | Daily encrypted backups | Ensure data availability |
| Security Monitoring | 24/7 system monitoring | Detect potential threats |
Your Rights and Choices
Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have specific rights regarding your personal information. We're committed to helping you exercise these rights.
- Access: Request a copy of the personal information we hold about you, including how it's being used
- Correction: Ask us to correct any inaccurate or incomplete information in your account
- Deletion: Request deletion of your personal information, subject to legal and operational requirements
- Portability: Receive your budget data in a structured, machine-readable format
- Withdrawal: Withdraw consent for processing activities that require your explicit consent
- Complaint: Lodge a complaint with the Privacy Commissioner of Canada if you believe we've mishandled your information
To exercise any of these rights, contact our privacy team using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may require identity verification to protect your information.
Data Retention
We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of data have different retention periods based on their purpose and regulatory requirements.
Retention Periods
Active Account Data: Retained while your account remains active and for 2 years after account closure to allow for account reactivation.
Financial Records: Kept for 7 years as required by Canadian financial record-keeping regulations.
Communication Records: Support tickets and correspondence retained for 3 years for quality assurance and legal purposes.
Technical Logs: System logs containing IP addresses and usage data retained for 18 months for security monitoring.
Cookies and Tracking
We use cookies and similar technologies to improve your experience on our website. These small files help us remember your preferences, keep you logged in, and understand how you use our platform.
- Essential Cookies: Required for basic website functionality, including login sessions and security features
- Preference Cookies: Remember your settings and choices to personalize your experience
- Analytics Cookies: Help us understand website usage patterns to improve our services
- Third-party Cookies: Limited use for integrated services like customer support chat
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality and your ability to use some features of our platform.
International Data Transfers
Your personal information is primarily stored and processed within Canada. When we use service providers located outside Canada, we ensure appropriate safeguards are in place to protect your information according to Canadian privacy standards.
Any international transfers are governed by contractual agreements that require the same level of protection for your data as provided under Canadian law. We carefully vet all international service providers and maintain oversight of how your information is handled.
Children's Privacy
Our services are designed for adults aged 18 and older. We don't knowingly collect personal information from children under 18. If you believe we've inadvertently collected information from a minor, please contact us immediately so we can delete the information.
Parents or guardians who discover their child has provided personal information to aurethivalexo should contact our privacy team. We'll promptly investigate and delete any such information from our systems.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Our Privacy Team
If you have questions about this privacy policy or how we handle your personal information, our privacy team is here to help.
Address: 175 Third Ave, Ottawa, ON K1S 2K2, Canada
Phone: +1 800 920 3522
Email: info@aurethivalexo.com
We typically respond to privacy inquiries within 5 business days and will work with you to resolve any concerns about your personal information.